Frequently Asked Questions
How do I order online?
Go to r2r.ph browse through our items, and click on the photos of the items you would like to purchase. Find things that bring you joy? Add them to your cart!
Do I need to set up an account to be able to place an order?
Not necessarily, but you know what's the best thing about signing up for an account? The next time you order will be absolutely STRESS-FREE! No more typing in your full address and details every time you shop. Setting up an account is easy and takes 5 seconds––promise, you won't regret it.
Do you ship internationally?
Absolutely! We love welcoming new global advocates! We ship worldwide via FedEx and DHL. Please see the Shipping section of this FAQ page for more details.
What payment methods are accepted?
For local orders, we accept payments via PayPal, bank deposit/funds transfer, and PayMongo (so any credit card & GCash, too!).
For international orders, we currently only accept payment via PayPal but we are working on having more payment options.
May I order here but pick it up at your HQ?
Yes! We now have a Showroom Pick-up option. And it is FREE!
Special Cases: Pre-orders
Some of our products are PRE-ORDERS. We are still making or producing these pieces, but they can already be pre-ordered, so the product is already reserved for you when it is available! This pre-order system is mostly for products that are almost always sold out. All pre-orders will only be processed upon payment! The shipping date indicated on the product page is when the piece is officially ready. If you choose local or international shipping, the courier will pick it up by then so they could already deliver it to you. If you select the showroom or store pick-up options, this is when you can drop by for it.
Shipping to anywhere in the Philippines
STANDARD LOCAL SHIPPING - AVAILABLE NATIONWIDE - Our Philippine shipping costs are at a fixed rate of Php 150. For orders within Metro Manila, please expect your packages within 2 to 3 working days. For orders outside of Metro Manila, allow 3 to 7 working days. Please note that pre-ordered items will follow the lead time based on the pre-order terms and conditions.
We ship worldwide via FedEx or DHL. Please allow 5 to 10 working days for international orders to be delivered. The shipping fee is computed at checkout. Product prices displayed are exclusive of duties and taxes. We currently ship all items Delivery Duty Unpaid (DDU), which means we cover the cost of shipping your order. But all additional taxes, import fees, and surcharges levied by destination countries are the responsibility of the customer. We are unable to provide an estimate of these charges as it depends on the country's rules and regulations.
Order processing and office hours
Our team is happy and excited to accommodate all your orders and inquiries! Here are our office hours: For processing orders & entertaining visits, showroom pick-ups, and phone calls at the R2R HQ: Monday to Friday, 8 AM to 4 PM (PHT). We ship every day except Sundays and non-working holidays. If your order is made on these non-working days, expect your package to be prepared and shipped out on the next working day. But there are Saturdays when we close because of our pop-ups and events in other parts of the city. Kindly check our social media pages (Facebook or Instagram) to see announcements on changes to our HQ & showroom schedule.
We love unboxing but we don't love the boxes and excess packaging that gets thrown out after such an awesome experience. We believe that we can feel awesome without piling on to the already-high pile of trash we have accumulated in the world. As much as possible, we use upcycled, recycled, non-bleached, recyclable or reusable packaging!
Returns or exchanges
We only accept returns/exchanges within 30 days of shipment, and only if the product is unused, undamaged, and comes in its original packaging. Returns or exchanges are NOT applicable for made-to-order, customized, or pre-ordered items. Please note that additional shipping fees (back to us, and then back over to you) will be handled by the customer. As long as the product is in its original condition, we will give a full refund in the form of store credits. Kindly note that Shipping Fee is not refundable. If you are exchanging for a higher priced item, you will need to pay the price difference. If you are exchanging for a lower priced item, we will refund the price difference in the form of store credits.
R2R colors and materials
Since our materials are overstock and upcycled fabric or sourced from various communities from all over the Philippines, there will be some differences from product to product. Even if this is the case, each piece is made carefully, with intention, and with love!
We take great care in making sure our products are of the highest quality possible. If and when we miss something, we would love to hear from you and we will make it right. All R2R products are given a one (1) year warranty from date of purchase that covers: (a) cleaning or removal of stains incurred during our production process, (b) mending of knots that have re-appeared or unraveled after use, (c) reattachment of loose and small parts, and (d) replacement of defective hardware(s). Our production team's lead time for repairs and exchanges like this is 1 to 2 weeks, depending on the damage of the R2R piece. This gives ample time for the product to get to our HQ and for our team to asses the damage of the piece and then repair it. Please note that for advocates who live outside of Metro Manila, additional shipping fees (back to us, and then back over to you) will not be shouldered by R2R.
All of our pieces are made with the utmost love and care. But they don’t go through machines, they go through artisanal hands, so there will be some charming imperfections here and there. These pieces are also made of upcycled scrap fabric and other indigenous materials. We want to keep this going to have the lowest possible new resources (and energy!) used, and the highest possible positive impact.
We will only be sending you our fun emails if you want to and if you sign up for them! No spam, no selling of your information to others, and no stalking. That’s a promise.